HomeFunkoHeroBoxAccessoriesFashionHome DecorToys & FiguresDrinkwareMORE CATEGORIESContact

Orders and Shipping

DOMESTIC SHIPPING:

  • Shipping will be done by a third party courier.
  • Shipping fees are fixed to 15 AED per order and will be shown on the checkout page. Orders with total 200 AED or above qualify for FREE shipping. 
  • Processing and shipping orders will be done from Monday to Friday.
  • Delivery duration within UAE: 2-4 business days.
  • Delivery day counting will start from the date of the order confirmation based on product availability. Delivery duration does not include preorders waiting time. Courier partners will contact customers via the telephone number provided before arranging delivery. If unable to contact, the courier company will return the parcel to Capeless and we will then try to contact customers to arrange another delivery.
  • During public holidays or for some seasonal items/events like NYCC, SDCC and others, deliveries may take up to 8-10 business days due to the amount of orders that will be received during these times or limited operational hours of courier partners.
  • Delivery to “remote” or “out of service” areas as flagged by courier partners are not eligible for free shipping and will be charged additional 20 AED paid in cash upon delivery.
  • Orders that are flagged as "Overweight" due to size, volumetric weight or actual weight are not eligible for free shipping and will require additional fees paid in cash upon delivery. Overweight fees are not fixed and calculated on an order by order basis; Capeless team will get in touch with customers in such cases informing them with the required additional fees.
  • Adding an item to your cart DOES NOT RESERVE THIS ITEM and as such your order is NOT GUARANTEED until you have completed the checkout process.
  • All in-stock orders placed are final. Quantities or item(s) ordered cannot be modified once order is placed.
  • Cash On Delivery orders will need to be verified with our customer service team via WhatsApp/Email/SMS before we can fulfill and ship them. If the customer does not verify and confirm the order within 12 hours from time of placing the order, the order will not be fulfilled and automatically be cancelled. If the same customer fails to confirm 2 consecutive orders, system will automatically cancel any orders received from this account.
  • If the customer refuses to receive the Cash on Delivery order after order confirmation with Capeless team and while order is out for delivery with courier, the item(s) will be returned to Capeless warehouse and user's account will not be permitted to use Cash on Delivery (COD) as a payment option for future orders.
  • Multiple shipments/orders may result in multiple postings to the cardholder’s monthly statement.
  • We VALUE Funko Pops: All Funko regular sized 4-Inch Pop figures are shipped with a premium Capeless plastic protector FREE of charge in addition to the customized corrugated sorter box for protection, bundles and damaged Pops are excluded. Cans from Soda Vinyl series are not mint guaranteed.
  • Capeless reserves the right to cancel any order for any pricing or technical error and this order will not be fulfilled. 

 

INTERNATIONAL SHIPPING:

  • International shipping is only available for orders weighing less than 30kg.
  • Customers are required to change the country flag from the main navigation menu, or the addresses form to their relevant shipping country before adding an international shipping address.
  • Shipping will be done by a third party courier.
  • Shipping fees varies per country and item(s) purchased and will be calculated/shown on the checkout page.
  • International customers will be able to view item(s) prices on Capeless website with their local selected currency; however purchases and invoices will be processed with United Arab Emirates currency (AED) in compliance with local governing law.
  • International orders do not qualify for FREE shipping. 
  • Processing and shipping orders will be done from Monday to Friday. 
  • Delivery duration: 3-15 business days depending on country and shipping method chosen upon checkout. Due to the current COVID-19 pandemic situation, additional delays may occur at destination’s customs in processing and handing parcels. 
  • Delivery duration counting will start from the date of the order confirmation based on product availability. Delivery duration does not include preorders waiting time.
  • During public holidays or for some seasonal items/events like NYCC, SDCC and others, deliveries may take up to 20-25 business days due to the amount of orders that will be received during these times or limited operational hours of courier partners.
  • Once the parcel arrives locally at your country, you will be contacted by your country's local courier partners for delivery arrangements. The delivery method will be door to door unless entered address was incomplete or they couldn’t reach the customer.
  • Adding an item to your cart DOES NOT RESERVE THIS ITEM and as such your order is NOT GUARANTEED until you have completed the checkout process.
  • All International orders are charged at time of purchase via pre-paid credit/debit online payments.
  • Cash On Delivery payment option is not available for International order(s).
  • All Funko regular sized 4-Inch Pop figures are shipped with a plastic protector FREE of charge in addition to the customized corrugated sorter box for protection.
  • International customers are responsible for any customs duties, taxes or any other payable fees that may arise after the package arrives at destination country; these fees are not part of the shipping and handling fee paid when placing the order(s). International customers are advised to check with their local postal services for full details on cost thresholds based on ordered item(s) value.  
  • If the customer refuses the delivery or in the unlikely event that the order was returned back to Capeless, the order will be refunded back to original mode of payment after deducting any international shipping or return costs. 
  • Products will not be offered to any of OFAC sanctions countries in accordance with the law of UAE.

 

PRE-ORDERS:

  • Items listed as pre-orders are not in our warehouse when added online. Pre-Order items are expected to arrive at a future date. Please refer to each product page for estimated arrival times.
  • All pre-order listings are available only for pre-paid credit/debit online payments. Cash on delivery payment option is not available for any pre-order item(s).
  • Pre-order and in-stock items cannot be mixed in the same order and must be ordered separately.
  • Pre-ordered item(s) are shipped when arrive in stock at Capeless warehouse.
  • International Pre-orders and delivery durations will follow the same International shipping policy as in-stock orders once they arrive in stock at Capeless warehouse
  • Pre-orders are a binding agreement to customer(s) purchasing the items and Capeless for fulfilling and shipping these items ordered.
  • Pre-Orders are charged at time of placing the order due to financial commitment with card issuing banks in compliance with governing law, as well as our production commitment with item(s) manufacturers. (e.g Funko)
  • In the unlikely event that Capeless was unable to fulfill any placed Pre-order for any customer, a full refund will be issued back to the original mode of payment.
  • Pre-ordered "Funko" related item(s) are not Mint Guaranteed. Capeless warehouse team cannot see/determine item(s) condition till their arrival in Capeless local warehouse. 
  • Pre-ordered items can be canceled free of charge if requested within 48 hours after placing the order. Pre-orders canceled after 48 hours are subject to a 25% cancellation fee of the total order amount. If customer(s) requests to cancel a pre-order before the item arrives locally in Capeless warehouse, the order amount will be refunded minus cancellation fees if any, and order will be cancelled.
  • Pre-Order items are not eligible for any discounts or promotions.
  • Pre-Order items are not eligible for returns, exhange or refunds unless received defective.
  • Some Pre-Order items are on high demand and may have multiple drops (batches) of stocks. The first stock batch arrives at a certain time, and then followed by the second batch in a later time. The earlier an order was placed in the queue, the earlier it should be shipped and delivered.
  • Customer(s) will receive an email when preorder payment is confirmed and another email once order is ready to be shipped.
  • Pre-Orders are shipped one business day after arriving at our warehouse. If your order contains more than one pre-order item, the whole order will be shipped when all items arrive in stock subject to the latest release date of pre-ordered item(s). Customer(s) are advised to check estimated release dates(ETA) for each Pre-order item(s) and place separate orders to receive each item(s) as they come in stock. 
  • Release dates (ETA) of Pre-Order items are estimates given by manufacturing companies and their affiliates. Dates are subject to change without notice.